cough cough cough...

Yoz! Back home frm work.. Went for supper again -.-" But i did not eat heavy meal la.. Had coffee.. :D (This is what i will drink) Dun worry, im still very sleepy.. :D


Sigh! Sore throat have not yet to recover.. Now keep coughing.. Awww!! I really hope to get well soon.. It is damn irritating when i wanna talk to customer, i keep puting them on mute.. Awwww!! I believe customer can hear when i put them on mute.. -.-" Sigh!!


Anyway, just now i was on the line with a VIP customer for 1hr and 30mins.. -.-" No choice he is a VIP customer.. I cannot say much.. He hv 7 PCs and i troubleshoot all for him.. Erm, wait... I think 6 only.. cos 1pc not working... He was not able to surf via wireless connection. I guide him step by step and he is able to surf already.. Anyway, i do not want to said how the customer ended the call la.. I know can already.. -.-


Today calls seem kinda shit.. All the customer was kinda demanding.. They just insist and insist.. What the... My throat is already giving me prob and this ppl there want me to repeat and repeat and talk and talk.. Awww...


Sigh!! We are moving Ubi SOOON.. I think it's on 23 May 2009.. Oh my!! It is damn FAR... -.-" I think i will quit liao ba... 1st of all, i wanted to quit after getting my bonus(which i did get my bonus.. :D ) de.. But my team leaderss and the rest of the staff they keep asking me to stay, even the cab driver also.. -.-" My brain been wash dont know how many times already... Sigh!! My team leader also told me that if i quit he will too.. Aww!! He mentioned his left hand woman gone he also wanna go.. LOL!! Cos, everytime he asked me to help i will try my best to help him.. Even help to clear his case if im free.. But i told him, i will quit.. It is just the matter WHEN..


Im getting very piss off working in starhub.. Very!! Due to the service, calls and management.. I can tell, it is really oh my.. -.- Anyway, i shall see how.. Maybe i will throw the letter den during my last day then i will said.. hahaha!


Hmm, I wanna change my blogskin.. Shall wait for long off days ba.. :) Ok!! Wanna go play facebook liao.. Bye!!


Signing Off
Copyright © 30 March 2009, Sunday 04:51Am
Flo aka FLOOR

Board Game :D

Hello!! I just reach home an hr ago.. Well, today im not working.. It's my off day man.. Yesterday, i slept at around 7plus in the morning and woke up at around 10 or 10plus in the morning.. Delay for quite awhile before, i was really awake.. Soo damn sleepy sia..


After that facebook awhile (IS A MUST) then bath and off to meet Ai Ling (been long since we go out sia.. but working together.. lol!! ) We went to Queentown shopping mall to get shoe.. Kao!! It's damn hard to get my shoe.. :( Always out of size.. zZz... After walking, manage to found one.. Which is adidas.. I Liike it alot sia..


Anyway, after that went to Haji Lane to collect my tee frm my ex-boss.. Get 1 tee and 1 Jacket frm their online shop (: After that Ai Ling and me went to Orchard to meet June and Jovin.. We had out dinner.. Jovin not able to join us for game session.. Therefore, only Ai Ling, June and me..


We went to The Mind Cafe (Located at Prinsep Street) to had some board games.. I like the most is the uno Stacko.. Hahaha!! It is FUN... We played from 10plus to 3am.. In total we spend about $61.79 on the games and package.. hahahaha!! Really had lots of fun playing.. :D Gonna go back to the place again.. :D If you guys hv nth to do, this place is a good one.. Cos u can eat, chat and play for hrs... :D


After that home sweet home.. Later meeting dear.. haha!! Dear wanna go Jurong pont =.=" But i dun want.. Cos, nth over there that he can eat.. -.- And of course, it is kinda boring... Told dear i dun wanna go there.. Therefore, we are not sure where to go.. haha!! Shall see how tomorrow.. Singapore is such a boring place..


Sigh! My sore throat is getting worse.. Been drinking lots of water.. I need my voice.. Cos i need to work... Anyway, upload photos.. :D Enjoy!!









































































That's all.. :D Got to go and sleep already.. Bye!



Signing Off
Copyright ©2 7 March 2009, Friday 05:30Am
Flo aka FLOOR

sleepy, busy, compliment

Hello! Finally, IM OFF.. Oh man! Been awaiting for this off day to come.. Super tired.. Been working for 12hrs for 2 days straight and 11 hrs (yesterday).. We were told that we need to OT for weekdays (is a must) and weekends not counted.. Therefore, i worked frm 2pm to 2am on tuesday and wednesday.. Yesterday, i wanted to work frm 2pm to 2am as well, but i cannot wake up.. LOL!!!


Now im damn tired.. Having sore throat.. We are totally sooo damn busy... Busy calling and answering calls.. I was totally too pissed off also.. My throat pain like hell but cannot rest.. Then sooo many calls and soooo many cases to call.. ZzZzzz....


Anyway, lately this is what we are doing.. Answeing calls and half way kinda call to do outbound calls.. -.-" Use to it already..


Hmm, I was told i have another compliment. Customer was not able to surf via wireless connection. I tried to guide her but failed. Therefore, i get her to reset her router (linksys) and i guide her to secure her wireless connection (as she did not secure). Customer was on the line with me for almost 1hr (She mentioned on the e-mail) with me.. We took almost 30mins to secure the wireless connection. Cos she keyed in the wrong Physical address and wireless connection is not working. Therefore, i guide her to reset again and set again.. And it works..


I explain to her what is the cause the problem that she was not able to surf in the 1st place and explain to her why after keying in the physical she can't surf via wireless. Explain to her what she can do if she face the same prob.. That's all. This is what i did.. She mentioned that i was very patience.. Ha!! Yes i am.. At that point of time, i was too tired also.. But, i think that's me.. PATIENCE.. :D She was happy cos i did not sound angry or did not push her to linksys as that's what most of us did.. Cos we are not well-train on router..


Oh man, 2morrow going out with Ai Ling .. Been quite long since we last go out together.. lol!! She took long leave sia.. Took leave for fun.. lol!! Therefore still can enjoy.. Then Sat go out also.. Sunday back to work again.. Wow liao, where got the time to rest at hme sia.. zzz


Ok la!! I wanna go play facebook liao.. muhahaha!! Bye!!


Signing Off
Copyright © 27 March 2009, Friday 04:05Am
Flo aka FLOOR

gastric flu

sigh! I dwn with gastric flu and fever.. This is soo damn shit. I cant even slp well.. :( No good at all.. The feeling SUX.. Was on MC on monday and i went to work on tuesday.. But failed to get back to work today. Thankz that tomorrow is my off day another day for me to rest.. Awww.. This week dun seem good at all.. :'(


Well, i think starhub i.mail service seem much more stable already. But there is still prob i guess.. Due to this shit, i make a mistake on the 1st day where the damn prob happen.. I ans alot of cases and miss out one customer.. Is either

1) i updated customer case on another person account.

2) I forget to update his case.

But i trace my on voice log (on the line with customer for 12mins plus), i remember i did update customer case.. Dammit!! I dun know where have it goes.. Due to this, customer wrote in and ask for compensation as he mentioned no one call him back.. Therefore, he paid someone to do it for him.. Sigh!! This is a normal mistake from all of us.. Esp, when u ans lots of calls with the SAME ISSUE..


Yesterday, i wanted to rest at home also.. But i remember that i hv case to follow-up and thanks that i was at work.. Cos this case was e-mailed to me yesterday evening.. Phew!! I called customer back and he did not mentioned about compensation.. But I told another team leader that it is my mistake. We need to compensate customer.. (well, i will make sure customer get compensate..) Will need to check this on friday already..


Anyway, yesterday was another busy day.. Less imail calls but call wait is still as high as it is.. sigh!! I do not know how long this gonna last.. -.-" All of us are going crazy and tired.. Well, i dun wanna mentioned much..


Anyway, i wanna go and rest already.. Btw, ladies do visit my "ex"-bosses (they r still my boss.. haha) blog shop.. Click here --> MONO+ to visit the shop. I have get 2 items frm there.. Go get some (: cheerz!


Signing Off
Copyright © 18 March 2009, Wednesday 05:28Pm
Flo aka FLOOR

They really screwed up

Well!! Yesterday was another crazy day at work (Today as well i guess).. Call wait is still as high as it is.. But better than the very 1st day. It's still hitting up to 100++ call wait.. But much better..


Guide customer to setup their e-mail till i can remember all the client configuration already. Be it outlook, ms exchange or windows mail.. LOL!! Macbook.. Erm, i kinda 2 soo far, so macbook still ok ok only..


Oh my.. Guide customer to setup thier e-mail client is not an issue if it works.. But the thing is, it dont work at all n damn, you are on the line for more than 15 to 30mins.. Sometime even worse, can go up to 1hr.. -.-" Not because we dont know how to setup or watever reason customer can think off, but the whole damn enhancement screwed up.. -.-"


Yesterday was the worse.. Due to some glitch, our internal e-mail (which is our office e-mails) are sent our to customer... -.-" Which is, some of our internal communication via e-mail customer was able to receive it.. zZz...


Well, we just really hope that everything will be resolve soon.. Almost erveryday looking at the high calls, really can go crazy..


hmm, IT show have already started... I dun hv the mood for that.. Sigh!! Im totally too tired for that.. I hv stuff that i wanna get but, fk it.. Forget it la.. Lately, i hv too many prob already.. Just wanna be alone for a moment.. I just hope i can just lock myself up and just WORK AND WORK.. That's all..


Ppl tot im the happy-go-lucky type that can just lame and lame at work.. That's not me.. Inner side of me, is soo much complicated.. I like to share all my happiness with everyone but not my saddness to everyone..


I just notice, im wasting my time.. There is always reason why i wanna work night shift.. Of course partly is because of the extra allowance.. But 80% to 90% "is" still something else.. Dun wish to mention much..


Anyway, just hope tomorrow will be a better day.. (But this is just to cheerz myself up.. Eventually, it dun happen at all..) Watever... Dammit, cos of this (as in not working issue la, that one small matter.. ) im soo emo.. awww....


Ok gtg go liao.. bye!!


Signing Off
Copyright © 13 March 2009, Friday 05:20Pm
Flo aka FLOOR

crazy day

yoz!! Im back home.. Awaiting for it since i step into office frm 4.30pm.. (will let u know why later..).. Soo damn tired.. Im not feeling quite well.. My back is very painful.. Was in pain since 10plus just now.. I do not know why.. It's at the lower right hand side.. Pain still i wanna cry.. Still in pain nw but at least much better as compare to just now..


Anyway, yesterday (10 March) was a shit day.. Step into office and staff saying i think u go and take mc la.. I was like huh? why? Then was told the call wait have been 70 to 80++ since morning.. I was o.O? Due to i.mail (which is starhub e-mail service) enhancement issue ar? Ans to this is an YES.. ZzZz.. Just dun get the point why they do it ON WEEKDAYS.. -.-" Brainless.. Esp we hv alot of company using this i.mail thingy and hey it is weekdays and ppl r working.. They need e-mails account wat.. zzzz..


The downtime was frm 10 march 10pm and suppose to end yesterday at 10am.. But well.. We do not know the cause of the reason.. But was told prob resolved in the morning..


Anyway, i guess ppl r calling becuase of the setting.. Aww..!! I can tell you my calls duration was always frm 15mins onwards.. fk sia.. 1st setting , next customer cannot login and lastly unable to rec and send out mails.. Have to troubleshoot till customer can use.. Some customer ok.. But some failed.. WT!!!!!


After dinner frm 7pm onwards the call wait was HELL.. 1st time soo many calls but no technical call.. All i.mails (i.mails dont seem to be technical.. is more on setting/configuration).. zzzzz!! See the screenshot and you will understand..






I gave up and was doing outbound calls at around 10plus and back to inbound again as it was late and i can't call customer.. And again i.mail and i.mail.. customer did not even finish talking we know wat they are asking..


Sibei sianz and angry.. Some customer, yes scolded us.. But so far all was ok.. Cos thanks that customer still can login using our web portal.. It's only the e-mail client that's giving the issue.. Cos everything is done over there, things like pop, smtp, ports and etc...


Anyway, we can't do much now.. Just hope for the best.. Im going to test my i.mail later via outlook.. Just to try an error.. LOL!!


ok la.. Got to go liao..



Signing Off
Copyright © 11 March 2009, Wednesday 04:50Am
Flo aka FLOOR

cheapo...

Today is another wet day.. lol!! It's hv been raining and raining.. awww.. I want to jog.. Sigh!! Let's hope the rain stop ASAP. (:


Today off.. Yeah!! But the sad thing is, my next off day will be on sunday.. -.-" Im damn sleepy and tired sia.. Today, i woke up at 10am but went back to bed and woke up at 2pm ++ hahaha.. Not enf.. I want more SLP..


Hmm, yesterday i kena dispute which i do not know wat the shit is all about.. Customer just called in and keep shouting.. And all thanks to digital voice home.. -.-" Then this customer, said he wants to terminate a value added service which is "Voice mail" I checked and told him that if he terminate this service the whole package of value added services will be gone.. As this customer sign-up for value bundle. Inside this bundle (package), there are Voice Mail, Call waiting, call divert and caller number display (which is free for the 1st 3 mths).. Tried very hard to explain to him that it is a package which we can't just terminate 1 service. He damn demanding say we are able to.. Tried damn hard he finally manage to understand..


Then usually, terminate of any services, it took 3 working days.. Frm there, he started to dispute.. KNS, it's just a small matter he dispute and mentioned want to speak to my duty supervisor.. -.-" Bo liao! Then i told him i will check and get back to him with reg to the terminate of vaule added services.. He just hung up without ack that he want to terminate.. I was like ???????????


Therefore, i check with the supervisor who hv been talking to this customer since morning with reg to the dispute cust have (which i mentioned i do not know why i kena for no reason.. I start work in the afternoon at 4.30pm.. -.-" ).. He said, told customer we will terminate his vaule added service (which is the bundle la) for him within an hr.. That time im suppose to go for my dinner break liao.. But i delay, called back and told the customer.. He finally ack and this dispute is closed over my end.. (: Which is good.. But customer still want to speak to my duty supervisor with reg to the early dispute..


My duty supervisor and me, both dun know wat the hell is this.. Then he called back and kinda for no reason also.. I dun understand wat's in customer mind.. As there was duty supervisor calling back but customer just want to make the matter worse.. -.- Well, the only thing they want is compensation and waiver.. Cheapo...


Im getting very pissed off.. For no reason.. Ppl just called in scream and shout at u.. FUCK!!! Yesterday, i hv a few Customer, have not giving us any chance to explain and like no head and no tail(direct translation frm hokkien) they dispute.. -.-" Yesterday, I have one customer, called in shouted mentioned we did something to his account and cause of that he can't surf via wireless connection. Insist we did something to his account, so that he will sign-up for higher plan.. I was like ?!?!?!?!... Mentioned want to complain.. Complain for?!?! I explain to him the reason why he can't surf when he connect back to the router.. I mean, 1st of all his cable modem was connected via direct to his laptop and once he connect back to the router, router is not able to recongize the cable modem and frm there router is getting an invaild IP (internet protcol) address.. You need to either power off both device and turn it on again or do ipconfig/release and ipconfig/renew then you will be able to surf via router connection.. He scolded at me saying no.. I tried and can't.. You ppl do something to my account.. -.-"


I almost raise my voice already.. I try to repeat and explain to him how the whole thing works.. I told him can you pls try again (if he really did try.. ) and he finally mentioned ok.. You call me in 5mins time.. And i called him back and he mentioned he can surf already.. >_<" And guess wat, He apologise for shouting and screaming at me.. Which im happy.. As at least he know where the prob is.. Frm there guess what, he started chit-chatting for half an hr.. Talking all sort of things.. Frm his family to my family and what he does etc.. -.-" But at least, i manage to claim him dwn and i hope next time round he call in, he try to understand the prob 1st before shouting and screaming at us.. (which i really hope all the customer can do that... But well......... ).. Hahaha!! I agree everybody complain.. Which i do also.. As im doing it right now..


You see la.. We are all suffering alot.. Really alot.. Everyday, we r scare.. Scare of this and that.. Aww.. Why ppl just cannot be more understandable??? WHY??? I don't know..


Anyway, of course there are still nice customer around.. (: Which i face also.. Yesterday, my last called was a good one.. Customer was damn nice.. Helping me to do what i requested.. So that i can try my best to resolve his issue.. I even apologise to customer that i need him to do this and that.. Also apologise to customer that im not able to follow-up his case today but will do it tomorrow and he understand.. You see.. This is what all customer hv to follow..


Anyway, i should hv stop here.. If not i will nv end.. lol!!! hmm, its march already.. 7 more days and im working for 1yr liao.. I did konw i can tahan for soo long.. But, frm wat i know, im getting VERY hot temper after working in the company.. Sob sob.. It's time for me to sit dwn and cool down.. lol.. Ok la! Gtg liao.. Bye!!


Signing Off
Copyright © 03 March 2009, Tuesday 04:45Pm
Flo aka FLOOR