photos, shocked

2day, i slept at 9am++ as i was watching Crime Busters x2 (叮当神探).. I was kinda shocked, as somehow in dream (which i hv already fell asleep) my grandmother(who hv passed away about 5ys ago.. But each time i think of her, i always told myself she is nt in Singapore)was asking me to go n sleep.. =.= I dun know izzit her a nt.. It's just a few sec and was awake.. (I think cos my stupid phone rang..)


Anyway, i slept for about 3hrs then check e-mails.. After that nv really do anything.. Was too tired already.. Surf the net and some gaming.. haha


Anyway, nth much to post.. I wanna sleep already.. Below r some random photos i took.. hahaha!! (*click on the pic to enlarge..)


















































Ok, that's all.. Notice been long since i udate my own photo up hor?? Erm, nt the right time yet.. Due to the rahes on my face.. Sob Sob!! Got to go.. Bye!!



Signing Off
Copyright © 31 October 2008, Friday 02:18Am
Flo aka FLOOR

yawn

FINALLY today is my OFF day.. Been working and working.. Aww.. Damn tired.. PH also have to work.. =.="


Was asked to OT still 4am again on Tuesday.. I stayed.. Reach hme at around 5am.. I almost can't wake up yesterday.. Hahaha! Delay still 2pm den bath and off to work again.. This week, we r damn busy.. BUSY.. Alot of calls but no prob at all.. Most call was all asking about promo or resume of service.. Aww.. Only a few call was normal technical prob..


I was damn busy chiong-ing calls.. My total calls for most of the days was 50 over ++ Excluding 12am to 2am.. (as the calls reset to "zero").. Anyway, manage to pass..


Lately im quite pissed off with lots of stuff.. But well, im keeping it all to myself.. Now im totally hopeless already.. No feeling at all.. Aw.. Fk, forget it.. Anyway, last sat met dear for movie, we watched HSM (high school musical). Damn i miss alot.. :( Fell asleep in between the show.. I wanna re-watch again.. Hahaha!!


Hmm, im kinda hungry.. HUNGRY!!!!!!! :D Gonna find something to eat.. Gtg.. Will upload some random photos tomorrow.. :D NOW, I wanna eat and watch crime busters x2 @ mobtv.. BYE!!


Signing Off
Copyright © 30 October 2008, Thursday 04:08Am
Flo aka FLOOR

OT

Yoz!! Just now was asked to OT still 4am.. =.=" Oh my.. I rejected the 1st time. But since my team leader and most of them asked me to OT, oh well, so i stay.. The 1st time i rejected was cos, i hv to wake up early as im meeting Sharon(gal gal) and her friend at chinatown.. Her friend need model. Those with long hair for her exam.. So i hv to meet them at 12pm.. =.=


After that hv to meet dear.. Oops!! Gonna be damn tired.. Aww, i dun think i can sleep already.. Cos if i sleep, im gonna slp all the way still 1plus.. LOL!!


Anyway, today seem to be very busy.. Alot of calls.. Well, i kena one dispute case.. This cust a bit lame.. Guess he want to get free service frm us.. He was using flexisurf by hr and he mentioned that he terminated the service as he want to use flexisurf by day.. Den he told me his wife called the bank and they was told that there is a $10.70 charge from starhub due to the termination. But now he can't surf the net.


I told him to fax in the credit card bill so that i can check. Den he was like, you are asking me a impossible thing.. Im like "......." I told him to wait for the bill and den fax it in to us.. I apologise to him that i can't do anything as there is no bill or anything shown on our system. He was like, can i speak to your supervisor?? I told him, i can get them to call u, but i can't promise that they will call you today.. Then he was like, is ok never mind i will stop using the service and i have the POWER to ask all my friends to stop using the services and he just hung up.. LOL!! Somehow can tell that he is asking for free services.. hahaha!!


Anyway, working in this line, you really have lots of funny calls.. ALOT!! At time u really feel like giving the ppl a slap on the face.. aww.. Or scold them.. But i think im a bit too soft hearted to do that.. hahaha!!


Oh ya, Congratz to my dear friend for having a compliment.. :D WORK HARD wor.. Yeah!! Hope this compliment can be an ABCD(Above and Beyond Call Duty) award.. :D


Ok la.. Time for movie.. Gd morning to all!! bye!! :D


Signing Off
Copyright © 25 October 2008, Saturday 05:33Am
Flo aka FLOOR

sleepy

Yoz.. Just finished watching THE NOOSE (ch 5) and Life Transformers (心晴大动员) ch8 on mobtv.. Life Transformers is really a great show. After watching it, i notice there are lots of ppl in Singapore who really need our care and concern.. Each time i watch the show, i always want to go down there and help our.. I find that they really needs our care, concern, help and love..


Im now very tired but I still dun wan to sleep yet as i want to watch movies.. hahahaha! (: Yesterday at work was HELL again.. Alot of calls.. Most of us answer about 50 over calls.. If im not wrong i answer about 60++ calls.. =.=" You can see how busy we was..


Oh ya, im manage to find out that ABCD stand for Above and Beyond Calls Duty. Saw this at Starhub intranet site..


Yes!! Finally, today im off.. Whoohoo.. Well, alot of things happen at work.. Which i really find it damn shit.. They are making me wanna quit this job even more.. Ha, i hv been saying that i want to quit. But hey, im still stuck there.. LOL!! Well. as i said, i hv set a target for myself.. I want to work for 9mths and i will do it.. If I can stay for 1yr.. It would be the biggest thing i have done.. LOL!! LAME.. hahaha!!


Ok ba.. I wanna stop here already.. bye..


Signing Off
Copyright © 22 October 2008, Wednesday 04:52Am
Flo aka FLOOR

My Personality Report

2day stay at hme n rest.. woke up at 3plus in the afternoon sia.. Oops.. Didn't know that i can sleep soo much.. LOL!! Well, i didn't go out and also didn't went for family gathering.. Cos im damn tired and i need a quiet place to relax my mind..


Sigh!! Still hving sore throat and cough.. =.=" Drinking lots and lots of water.. yeah!! (: Anyway, i was checking e-mail and i saw Jobs central sent in a mail saying "Discover yourself through the free JobsCentral Career Personality Profiler!" Therefore, I tried and it was damn damn true sia.. Really describe me.. I took the test very seriously.. Below are the reports


At a Glance

• Works hard, puts in long hours and keeps busy with work.


• Punctual, completes work on time.


• Expresses emotions and needs attention. Tends to be concerned with own opinions and feelings.


• Empathetic, understanding, helpful and supportive.


• Faithful, trustworthy and devoted in long-term relationships.


• Sees people as nice and friendly, not comfortable to wheel and deal.


• A good supporter of others.


• Practical, prefers to build on ideas rather than generate them.


• Less inclined to decide how and what needs to be done ahead of schedule.


• Less expressive verbally.


• Needs clear and thorough instructions, slow to act when uncertain.



While at Work


Diligence and discipline are characteristics of Ms Chua's work attitude. She is often pre-occupied with the tasks at hand. As she derives satisfaction from being immersed in work and thrives on being involved, expect Ms Chua to put in long and extended hours at work.


Time is a major concern for Ms Chua. She is frequently punctual and even early for appointments. When time is critical, she moves quickly and acts promptly. Having a sense of urgency means that Ms Chua pushes to get things done when there is a deadline and allocates time properly when planning or organising activities. She can be depended upon to get work done on schedule.


Ms Chua generally will persist with work until it is completed but may at times not complete her tasks.


Ms Chua is able to produce work that is moderately high in quality but she may at times be careless.


Ms Chua is an emotional person. She finds it difficult to conceal her feelings. She is likely to seek attention from others. Ms Chua is passionate, romantic and warm, and needs to be with people. As her emotional needs are high, she is often the 'taker' in a relationship. She tends to make decisions based on her own feelings and opinions.


Ms Chua is sympathetic and considerate towards others. She is also likely to be tolerant, understanding and forgiving. Ms Chua lends support and offers help readily. She often lends a listening ear to others and is concerned about their welfare. She is also charitable.


Ms Chua is friendly and outgoing when she is with friends although she may at times prefer to be quiet.


Ms Chua is the sort of person who forms long term bonds and attachments. She is faithful, trustworthy, and devoted in such relationships. She tends to be trusting, dedicated and protective towards those she loves. Patriotism and sense of duty is a significant aspect of her character.


Ms Chua is moderately serious about her responsibilities and selectively takes ownership of her work.


Ms Chua is moderately concerned with prestige, rank and reputation.


Ms Chua sees people as friendly, reliable and honest. She is trusting and believes what people say. She tends to be unsuspecting of people.s behaviour and motives. She is uncomfortable when she has to wheel and deal.


A good supporter to the people around her, Ms Chua does not desire to lead or influence people. She is uncomfortable taking charge and does not feel the thrill of challenge in leading others. She prefers to responds rather than initiate. She looks to others to provide direction and does not naturally want to persuade or motivate others to take a certain course of action.


Intellectual matters do not interest Ms Chua. She is more concerned with practical issues than abstract theories. Ms Chua prefers to talk about useful and workable solutions than discuss hypotheses and concepts. She is more likely to build on ideas rather than generate them.


Being less inclined to plan, Ms Chua has the tendency to be disorganized, unsystematic and reactive to the situation. She may waste time and effort because she may end up having to rework her tasks due to lack of planning.


Visualization

Ok!! That's all.. I wanna go and sleep already.. Gd nite to all.. Bye!


Signing Off
Copyright © 20 October 2008, Monday 02:36Am
Flo aka FLOOR

sore throat, compliment

Hello!! Finally today is my off day.. Been awaiting for this off day.. Cos this whole week is hell.. Sooo busy.. Im sure later will be busy too.. I keep on chiong-ing to ans more calls.. Cos of the numbers and numbers.. =.=" Making myself soo damn tired..


SHIT!!! Im hving sore throat.. Damn! Aww.. Keep coughing and coughing.. AWWWW.. Sianz la.. Stupid!!


Oops, i forget to check what does "ABCD" mean.. Will check on monday.. hmm, i have another compliment.. (: This customer was soo pissed off when he called in.. He was like shouting and mentioned that he hv been calling in since afternoon to resume his service and no one did for him.


I explained to him that it will take 24hrs. But he just insist that we can do it faster.. Which he mentioned there was once an agent did it for him within few mins.. Den he said " is there any manager that i can speak with?? " I didn't answer his qns but trying to clear his mind to another topic.. Cos i dun want to trouble anyone.. LOL!! And he forget about it (:


So, i saw that he hv provided us with the reference number and so i resume his service for him.. Why no one resume his service is because, his account nth inside. In order to resume back, we have to calculate the contract end date (which is fking damn troublesome and once we do it wrongly den it gonna cause alot of prob..) and add all the stuff back one by one which eat up alot of our time too.. Everyone is now MAD on numbers.. That's e reason why no one added it for him.


And soo, Since im the 5th person who kena him and he nag at me.. Well, so i wasted my time to added the services back for him.. He was soo happy and mentioned this is wat customer service is.. Fast and good service.. He said, he work in customer service line too and he knows how it goes..


And so, he was v happy. Actually, if i were him, i will get damn mad too.. Cos he hv called in soo many times with the same issue, dun u think it's a bit too much?? (im mean the customer service) Anyway, he cool dwn after he was able to surf.. Phew..


ok i wanna sleep already.. I just hope my sore throat and cough will recover soon.. Bye!!


Signing Off
Copyright © 19 October 2008, Sunday 06:00Am
Flo aka FLOOR

ABCD award

Soo refresh now.. Just had my shower.. :D Soo happy, 2day the cab driver speed all the way.. Therefore, i reach hme at 2.30am.. LOL!! Cool.. 2day seem to have a lots of calls again.. :( Busy like mad..


Anyway, I was told by my team leader that I received ABCD award.. :D Which was shown on my report card. Another member frm our team also.. :D This ABCD award is damn difficult to get.. Even if we have lots of compliment also v hard to get.. I can't remember wat's ABCD in long.. Will check and let u guys know.. But it is the service quality (SQ) thingy.. I kena for the month of sept. Im quite happy.. As I can see how difficult it is to get this award and how difficult it is to work in customer service. Your endurance must be strong.


Hmm, my team leader just sent us the report (report card aka result) for mid oct to us.. Wohoohoo.. I passed once again.. Total inbound calls received: 353.. This mth i did less outbound calls, cos nth much to follow-up :D Therefore, total outbound calls : 77 nia.. I hope this mth my calls will be better den next mth.. SO THAT PPL WILL NOT NAG ON NUMBER AGAIN..


Im asked to play dota again.. But again, i rejected.. Well, i dun know hw to play and once play and i will get hook onto it.. Den equal to i dun hv to sleep already.. Therefore, less game would be better.. Nw I hardly play rpg games.. Even maple also i nv play already.. Dun even hv the game on my pc.. hahaha..


Later work again.. Aww.. Gtg already.. Bye!! Nite!


Signing Off
Copyright © 16 October 2008, Thursday 03:37Am
Flo aka FLOOR

:), Quotes

Today im off.. Yesterday slept at 6 in the morning and woke up at 1plus in the afternoon.. Still v sleepy le.. Was awake by my phone alarms.. =.="


Hmm, received a sms frm one of the starhub colleage (morning shift), asking me to swap my coming weekend off day frm sunday to saturday i think, as he didn't indicate swap to when.. (i dun know why he hv my new num.. =.=").. Anyway, i rejected.. Hey Sunday is my family day.. Some more he wan me to work in the morning all the way to 9pm at nite.. OH MY!! It is a no no.. I dun think i can wake up early in the morning man..


Yeah, 2day finally able to meet Rong, Bee and Arina.. It's been like 1yrs++ since we last sit dwn n chit chat.. Hahaha!! Sharing session also.. Had dinner at fish & co.. Whoohoo.. The fun part was the luffing session.. whahahaha!! I forget to snap some pic.. =.= Nvm, our upcoming meeting session den i will snap some pics.. Pub!?!?! :D


Oh sianz.. 14 hrs more to go back to Hell (that's wat we nite shift ppl always said.. hahaha!!).. I will be in hell still saturday.. >_<" Hmm, my colleages asked me to join them for DOTA later.. I dun know hw to play and im not free to play also.. lol!! So i dun think i will join them later..


Was facebook-ing and Mr Loh sent a msg to us on --> Red Hat Certified Technician course.. Im quite interested to join.. Seem fun.. :D Always wanted to learn more on Linux and wanna be skill on it as I knw Linux is very difficult.. Lots of command to understand.. But it seem FUN and useful.. Course Fee also kinda ex.. And again, the timing not rite le.. ZzZz.. Here is the link for SP DICT Graduates.. --> Red Hat Certified Technician course


Ok ba.. I wanna go n settle my stuff liao.. Gd nite to u!! Bye!!


Some Inspirational Quotes on determination

Knowing is not enough, we must apply. Willing is not enough, we must do. By Johann von Goethe.


Mind is all that counts. You can be whatever you make up your mind to be. By Robert Collier


Strength does not come from physical capacity. It comes from an indomitable will. By Mahatma Gandhi


The difference between the impossible and the possible lies in a person's determination. By Tommy Lasorda


Goals help you channel your energy into action. By Les Brown: Energy Quote


Signing Off
Copyright © 15 October 2008, Wednesday 02:30Am
Flo aka FLOOR

Sianz

Just had my shower.. So fresh.. :) Super tired.. (i know i hv been complaining..) Feel soo lazyand stress of course.. Yesterday I was damn BUSY.. =.=


I just HATE it when ppl there keep talking about numbers and numbers.. CALL STACK.. I tot we r suppose to provide gd services? F**K U sia.. Im getting v pissed off lately.. Due to call stack it is making me going nuts and I lost my temper v fast.. Cos some customer really need u to speak slowly guide them 1 step at the time.. And it is going to take u about half an hr.. And plus, im the type that if i wan to help, i will do it all nicely for the customer.. (I always like to say "is ok, i will hold on the line for u")... Some more esp customer hold for more then few min waiting for help, how can we not try our best to help rite????


Nw, they keep pointing on the fking numbers.. U think of this, if customer know well on computer, will they hv to calls us??? No right?? They call because they need help. They need us to assist them slowly.. If most calls took us half an hr.. Den gone.. Cos we need to hit 5 fking calls in 1hr.. (wat the fk..)


For me, calls stack sometimes i hit and sometimes i dun.. Im the type that, die die i will solve ur prob even it is nt wat im suppose to do (if i know, i will help...).. Like today, i hv one customer call in about his singnet prob, im nt suppose to help, but explain it to him and manage to make him understand..


I was thinking all the way on the cab just nw.. Why im always soo stress up?? Finally, i got an answer to my own qns.. The MAIN(90%) reason is because of the fking numbers... As each time a customer call in and delay my time to more than 5 mins den call stack sure fail.. Im Stress by the numbers.. At time, stress on dispute customer (this can understand.. cos must handle with care...)..


I guess im always stress on hw to push customer away.. HOW?? Alot of them can do that, but i just dun wan to do that.. Cos, i always put myself on customer shoe.. I always tell myself customer service mean to provide a good service to customer, put in your best effort and make sure you solve his or her problems.. Make sure he or she will not call in again with the same prob (if nt network prob.. u ppl should know why i say this.. ).. That's wat customer service..


Actually, i dun wan to blog this here.. But i hv no choice.. Im damn pissed off already.. Ppl keeping pointing at us(my dear friend, me n some others too.. ) on this NUMBERS.. Fk!! And they r trying to do sometime i think.. Well, i dun care.. So long as i give customer a good customer service, im happy with it.. Not happy den kick me out den... (why r u keeping me still NOW??)


Anyway, im counting down to throw the resignation letter already.. Actually i can throw the letter way back, since they converted me to perm on july, but i hv told myself that i want to commit 9mths and die die i will.. I just hope the supervisor dun confirm me on dec.. If soo, i hv to give 1mth notice if i wan to resign.. =.=" (that will kill me ).. I can't stand it any longer..


Alot of ppl that im close with is leaving soon.. One of them even asked me wanna join them to another company which is apple (troubleshoot mac pc).. V v gd income.. more than wat im getting nw.. I dun wan is because it is customer service (call center) again..


Aiya, I dun know la.. I dun wan to leave my friend alone inside also.. I hope one day, ppl will write in and explain wat is customer service to the bosses... whahahaha..


I wanna stop here already.. Once again reader, sorry for the stupid post.. Bye!!


Signing Off
Copyright © 14 October 2008, Tuesday 05:03Am
Flo aka FLOOR

oh my...

Yoz!! Yesterday was working.. Busy!! V busy.. =.=" So many calls.. Awww!! Anyway, overall still ok.. Was kinda sleepy to ans calls.. Therefore, I slacked alot n soo my call stack failed.. Hahaha!! I DUN CARE.. (cos too many ppl slacking already.. haha).. Sad to say, later im working.. :(


Anyway, saturday met Ai ling, Dear and nick for pool session after that met Sharon, her bf and June for movie.. We watched "Eagle eye".. Rating, 7 out of 10 stars.. Den went for some games.. LOL!!


After that, we went for dinner @ sakae sushi.. Didn't know we ate still 11plus++ almost to 12am.. LOL!! Well, no train hme.. So cab home :D (use to it already.. No feeling already).. Overall it was quite ok.. The best part was to see my dear friend Ai Ling was shocked, cos we gave her samsung digital camera.. hahaha!! She tot we will get her harddisk.. :p Whahaha!!


Belows r some photos we took.. Sorry v few photos.. Cos i dun wanna take photo due to my face.. :( Dun know wat happen.. Since last mth my face always have rahes, it look like small dots.. Sometime it is itchy but sometime nope.. And it's only happen when im damn cold or in air-con places.. Sad.. :( Sometime it got worse whereby my neck also have.. Aww.. :( Anyone know why?? Pls kindly assist!


Anyway, enjoy the pic below..

Ok!! That's all.. Wanna go n sleep already.. Gd nite and gd morning to all.. Bye!!


Signing Off
Copyright © 13 October 2008, Monday 04:21Am
Flo aka FLOOR

Tired

Finally, 2day is MY OFF.. Im damn tired.. Working frm tuesday all e way.. Aww.. Not enf slp.. Soo sleepy sia.. 2morrow going out some more.. =.=" I guess e time im awake is more den my sleeping time.. lol!!

Anyway, hv another compliment frm one of my customer.. Her prob was, unable to access to yahoo mail. Guide her to do all the testing but still e same.. So i told her that i need to report it to our network engineer to check.. Den she told me that she needs to send out urgent e-mail by today.. I was puzzle and den i told her why not i guide u to sign-up for gmail (which im nt suppose to do so..) 1st while waiting for the reply frm our network engineer? Den she mentioned ok..

I spent almost 1hr to guide her on how to sign-up (cos she speak chinese..) and at the same time told her wat promo we hv (random chat) and chit-chat session to kill time.. LOL!! She was v pls with my service and took dwn my full name.. Hmm, im still thinking how come i will guide her to sign-up for another e-mail acc??? hmmm....

Anyway, i gave her a call on thursday but no answer and yesterday i see her record and prob resolved.. That's gd.. Im happy for her.. :D

I dun think im sleeping again.. Later meeting Ai ling, Sharon, June, Dear n Nick at 1.30pm.. Meeting Ai Ling at 1.15pm 1st.. Then will head to Marina square for POOL SESSION.. :D We r celebrating AI LING'S Belated birthday (her birthday was yesterday).. Wow, the present quite ex.. I top-up quite alot.. Top-up around $90++ :D hehe, im willing to do that as she is my close, best and can be trusted friend.. E one and only friend that i trust for close to 6yrs already.. Not even that, my working buddy, pool buddy, shopping buddy, game buddy, movie buddy and chit-chatting buddy.. :D haha!!

NOW, im happy that she is not single.. Im soo happy that she found someone who will take care of her and love her.. :D yeah!! Congratz my dear friend and wei wei (starhub Colleage).. hahaha!! Another family at Starhub.. LOL!!

Ok!! Time for me to settle my stuff.. Im kinda hungry sia.. SUPPER TIME.. LOL!! Feel like calling mcdelivery NW.. Den at the same time order breakfast for my mum.. :D

Ok wanna go liao.. Bye!!

Signing Off
Copyright © 11 October 2008, Saturday 04:21Am
Flo aka FLOOR

Photo time

hello!! Today is my off day.. After that gonna work all the way still saturday.. I cannot complaint.. Anyway, just nw i went to see a doctor again.. Cos my flu. sore throat and cough gt worse.. Fever went up n dwn.. So no choice.. Sianz..

Anyway, im here to post some photos.. My 22nd birthday celebration with my sister.. :D Sorry for the delay.. Enjoy the pics..














































Ok that's all.. Time for me to rest.. Bye!


Signing Off
Copyright © 06 October 2008, Monday 06:45Pm
Flo aka FLOOR