Days just past like this.. Aww!! Wat hv i done so far?? I dun know.. Wat i know is that, im working n working n working.. That's ALL!!! Been working frm 4.30pm to 2am everyday.. Some time reach hme at 2++ or 3plus.. =.=" Shower and sleep.. Gosh, this is my life.. wtf!!
Woke up late in e afternoon at 12plus maybe.. Sometime early to surf e net.. Boring life.. At times, i asked myself, why do i hv take up this job?? Why do i choose to take up this shift?? Well, i always said to myself cos "the $$$$$ is good" and "The allowance is good"
Honestly, I work nt for myself.. But im working to make my mum happy and so that she dun hv to work soo hard.. So that she can at least stay happy and dun hv to worry about $$$$$.. As i did told most of my close friends, if i would work JUST for myself, even im getting few hundred i dun mind.. So long as im happy working, im ok..
Life is full of shit i can say.. Working in this line (customer service office, or wat they called customer care consultant), ppl just dun appreciate it.. They treat u like a dog.. U expect the service to be gd.. But pls think before u get mad at e consultant who hv been trying their best to help u.. "Think of this, if u were to be e consultant wat do u expect??" It take 2 hands to clap am i rite?? U need to think, hw would u feel to be a consultant and ppl dun appreciate and scolded u for reason and hung up ur calls without saying thank you and without saying anything and just hung up (putting u in nowhere).. I think singaporean really need to learn to be courtesy... esp young teenager..
Like Just nw, my last called.. This customer ("she thinks she is rite"), called to do a change of modem.. And one of e customer officer told her it will be ready within 1 to 2hrs times and yes it is really.. However e customer officer did nt told her to power cycle CM & router so this customer called in.. She said her modem is still nt active yet.. Do a checked but it was ok.. Since she called in. which mean, she needs help in troubleshooting.. Therefore, i did e basic troubleshooting to make sure her modem is fine before i carry on with e advance troubleshooting.. BUT FK, she scolded me for no reason.. Started scolding all those nt soo nice words.. OK!! FINE, i control myself.. I explain to her but she just dun wan to listen..
Anyway, i manage to ask her to check on e modem and make her do a power cycle of cm and router..(she is still scolding while waiting for e modem and router to power up.. ) After, i told her to try surfing and she is able to surf.. wat im pissed e most is, she said "ok".. I was like ????? So i said "sorry" r u able to surf now? Den she said "YES" and worse come to worse, she nv said thank you (i dun mind), but she started scolding all those unfriendly words.. Saying us like a small fish etc.. After saying all those shit, she hung up e call immediately after her last words.. Wat the hell is this??? WE R HUMAN BEING ALSO.. WTF is this???
Im totally, damn pissed off just nw.. I dun know why i still manage to control myself.. Anyway, i really think singaporean attitude really cannot make it.. Really need to improve...
After working in customer service for like 4mth plus, i learn alot.. Be it, being more tolerance, more emo, more understandable, more quiet, more helpful and learning more things .. REALLY ALOT!!! I just hv to thanks all those good and bad customer for all these.. REALLY!!
Well. as i did mentioned that i just wanna think positive and life will be great.. Im trying my best to do so.. Hmm, i think i received a compliment frm a customer but e porb is i dun know who.. Everyone in e office know(Those who hv e-mail add).. Those ppl who saw me n know me said, oh u gt a compliment frm this customer ar?? Or oh, r u florence???? =.=" Is like even others department also know.. Kao!!
Anyway, as i did mentioned with compliment or nt, i dun care.. Wat i wan is to make sure customer r happy, im happy.. I dun need anything.. I just hope customer to be more understanding.. Think in way that we r all equals.. Dun put it in a way that, oh im e customer and im bigger, i make sure u do this and that for me.. Pls be more understandable.. I Would greatly appreciate..
LOL! 2day post a bit erm..... Hope u readers dun mind.. sorry!! Im trying to speak up.. Cos, i hv no1 to share with but this blog here.. I just dun wan to share my feeling with others cos i dun wan ppl to worry, feel sorry or anything.. So i always blog or keep it to myself.. That's FLO!!
ok!! Time to sleep already.. If nt 2morrow cannot wake up on time.. Bye!!!
Signing Off
Copyright © 16 July 2008, Wednesday 05:18 Am
Flo aka FLOOR