sick

Today im on leave. (: Cos meeting Ai Ling (which is her off day today) and June for x'mas gift exchange and then gathering ba.. Been long since 3 of us meet out and have fun.. Ai Ling and me, been busy working till 2am and busy dating.. LOL!!


Therefore, im on leave.. Erm, actually, i took leave in advance (erm 1mth in advance and was only approve last week.. -.-") But then the shit is, Im sick.. This is soo unfair.. I dun care.. Enjoy come 1st NOW.. hahaha!! Been long since i gt the time to enjoy, play and spend $$$. whoohoo.. Im dwn with very bad sore throat and cough.. Heng, yesterday, i dun have to ans any CALLS.. (: But i still need to talk alot.. zzz!


The reason why i dun hv to ans calls was because, i hv to guide a new staff.. Im asked to do double banking.. Meaning to say, he ans calls and i listen to how he handle the calls.. I dun really like it actually.. Cos im worry about my own calls stack (which yesterday, i did nt ans any calls.. ).. He was with me since Monday.. Monday, he listen to how i handle calls and around 1am i listen to him..


Yesterday he almost kinda one dispute.. As this customer was asking him some qns and i dun knw if the customer heard me guiding him on wat and how to ans customer. Den this customer mentioned, u hv a mentor guiding beside you rite? Can I just speak to her? The prob was that, he can't pass the phone to me directly and i can't ans it.. Cos im not login at all.. Therefore, i get someone to help on this case.. Phew, case was resolved..


Think back.. I can re-called that i also need someone to guide me the very 1st time also.. hahaha!! So i told the new guy, dun worry.. It's take time to understand and handle everything.. Learn as you go along..


Our team came in TOP out of 50 groups for the mth of nov.. This is the 1st time man.. Oct we came in 4th.. (: And again, our team leader was soo happy.. :D Let's carry-on.. hehehe!!


ok ba!! I wanna stop here already.. Advance Merry X'mas to ALL.. (: Cheerz!!



Signing Off
Copyright © 24 December 2008, Wednesday 06:13Am
Flo aka FLOOR

Dear, Happy One Year Anniversary :)

Im kinda happy today.. Cos it's Dear and me one year Anniversary.. Woohoo! Dear made something for me and i made something for him too.. whahaha!! We gave each other same lovely photo .. LOL!! (:


Hmm, this 1 year.. I think we have up and down.. But then the best part that I like the most is our patience for each other.. We shall carry on with this k dear? No quarrel at all, giving in and understand each other.. Yeah!! I Love You Dear..


I hope we will stay happy and lovely always. (: Muack!!


Yeah!! Im really looking forward for x'mas gift exchange.. Gift exchange with my colleagues (our own team nia) on 23 dec, then gift exchange with Ai Ling, June and Cindy on 24 dec.. After that gift exchange with my cousinsssss on 25 Dec (maybe.. if nt then will be on the 28 dec as we will be hving bbq).. Btw Lynn, i get something for ya which i really like it soo much.. dun want to give u can???? (hahaha!! Jokking la.. :p ) Last but not least, gift exchange with my sisterzzZz.. :)


I think i need to OT on Sunday (28 Dec) which my team leader mentioned, one day we (the whole team) come back on weekend to OT and i told him next week ba (which is coming week..).. Anyway, im fine with it.. OT den OT lo.. haha!!


I need to see doctor for my stupid face (it's getting frm bad to worse..).. Damn sianz when i go out.. (it's only happen when i stay too long inside air-con places or im damn cold.. ) Walk around air-con places, ppl will start lookin at u.. -.- Sigh!! At work i dun care, cos everybody knows.. They see and asked den explain lo.. hahaha!!


Anyway, i wanna go and watch drama den sleep.. Tomorrow working liao.. bye!!


Signing Off
Copyright © 21 December 2008, Sunday 01:29Am
Flo aka FLOOR

(:

Im able to blog at this time is because im off.. lol!! Which i dun like it.. Cos i hv to work all the way till saturday.. :( Gonna be damn tired.. Sigh!! Anyway, nvm.. Thinking and waiting for my December salary.. Whoohoo.. Cos the company is giving us Annual Wage Supplement (AWS), which all of us tot that due the downtime, we may nt get AWS this yr.. But i received an e-mail saying they r giving.. Yeah!! Well, Im nt sure if im eligible a nt. But frm wat i know, everyone working as perm should hv.. Mine should be pro-rated as i joined the company as perm on july..(which is a big birthday present.. oh ya, and 2 air-tickets to Hong kong and $500 cash from the company.. lol!!)


Sigh, i was counting my off day (Working schedule is still nt out yet.. but by counting we should know when is our off day..).. And guess wat, im working on CHINESE NEW YEAR.. Wat the.. This is soo damn SHIT.. Even on the chinese new year eve.. FK!! The only off day i hv for chinese new year is on the 3rd day.. This is not gonna be gd.. Well!! I was told even if we apply leave, it's hard to get.. Sad rite??? And due to that, i dun even bother to get any new year clothes already.. Dun hv the mood to look forward for CNY.. Sigh!! :( No red packets already.. Sigh!! :(


Anyway, im looking forward for this coming sunday (21st dec) (if my leave approve), as it's my bf n me 1 year anniversary.. :) Whahahahaha!! Just now i was busy trying to finish up my handmade stuff for him.. I spent almost a month on that.. Was kinda busy working and soo dun really hv the time.. lol.. Looking forward.. yeah!!


Ok ba!! I wanna go get my stuff done before i slp.. bye all!!


Signing Off
Copyright @copy; 15 December 2008, Monday 01:49Am
Flo aka FLOOR

compliment

hello!! Im back again.. Finally OFF once again.. (: Im kinda happy today as i have solved the case that i mentioned that i e-mail to the manager (which is my supervisor also..).. He did not ans to my qns where i mentioned that customer want her singtel line back without any charges.. He did sent an e-mail back, but then was asking a few qns.. -.-" Therefore, i dun know wat to do.. Asked for some advise frm the pros, some say e-mail again and some teach me how to explain to customer..


Therefore, i give it a try.. I was soo scared that she want to speak to manager.. I dun want that to happen, cos i dun want my team leader to get busy also.. Therefore, i pray hard to god and called the customer.. She was somehow keep asking about her singtel line thingy.. But then, i try to explain to her and she finally ack.. YEAH!! And finally case was closed.. Phew..


Well, today dun seem to have much calls.. Therefore, I FAILED.. :( Sigh!! I failed twice for december already.. OH MY!!! Just hope that overall i will pass..


Hmm, I received another compliment once again.. (: So happy.. Basically, the e-mail sent by the manager (which is my supervisor) was a complaint letter towards another person. But that e-mail did mentioned about me and it turn out to be a compliment.. Basically, i forget about who the customer was, when i read on his case again and notice, he was the one that was kinda fool but 2 technical officer.. One asking him to format his computer and once done, asked customer to disable and enable network card.. Then turn out that, the technical officer asked customer to check with pc vendor..


2nd time, customer called in.. was handle by another office.. (but im nt sure wat he/she help customer to do..) anyway, customer called back again and kinda me.. I was soo shocked that customer was fool around.. Customer mentioned to me that, he wasted alot of time to connect and disconnect his cable modem and power up and down the device.. But problem not solve.. I apologise to customer and guide him set by set.


Lastly, i found that there was no issue at all... It's just normal troubleshooting and seem ok already.. Customer also mentioned to change of cable modem and i did that for him and seem ok.. Customer was soo happy. He said to me that, he have wasted the whole day solving the issue.. -.-" Anyway, i didn't tot that he will write in to complaint and at the same time compliment me.. Thank to the customer.


The manager e-mail the mail to me and my team leader and mentioned to chk if this can be ABCD award again.. If can, this will be my 3rd ABCD award..


Oh my.. It's 6.27am already and im still awake.. -.- Im nt sleepy at all.. lol!! Ok ba.. I wanna go and watch some drama already. Gd morning to all. Bye!


Signing Off
Copyright © 14 December 2008, Sunday 06:28Am
Flo aka FLOOR

ABCD award

yoz!! Im back.. so sleepy.. Finally today is my OFF day.. Lately, we are damn busy.. The calls r like HELL.. Kena scolding on & off.. Almost every calls.. -.-


Sigh.. I kinda one case today which need to e-mail to supervisor and my supervisor is the manager also.. aww.. I was soo stress sia.. Still thinking about the case nw.. :( Aww... The case is soo complicated sia.. awww!! Just have to pray for the best..


Hmm, i saw my reported card for mth of nov and i received another ABCD (Above and Beyond Calls Duty) award. (: But then i can't remember is frm which customer already.. lol!!


Oh ya, yes i have committed 9mth already.. YEAH!! This show that i can tolerate.. :D Im trying to commit another 3 to 4 mths (if possible).. :D I can do it.. lol!!


sorry, today, im nt feeling well.. Therefore, dun really hv the mood to blog and complaint alot.. I have alot to post but not in the mood to do soo.. Gtg already.. Bye!!


Signing Off
Copyright © 12 December 2008, Friday 03:39Am
Flo aka FLOOR

Shopping... Relax

Reach hme at around 5am.. Yesterday was my off day and I was out the whole day.. Whoohoo.. Relaxing myself n enjoying myself.. (: Met Ai Ling in the afternoon at around 1plus den we headed to Vivo City and den met Cindy to do some shopping (but end up doing window shopping). LOL!!


After that met Dear at around 4pm as he took half day.. :D Den we (Dear, Ai Ling, Cindy and me) headed to Suntec for more window shopping.. But this time round, we did get something from there after long hrs of walking.. Oh man, I really spent alot. I get myself shoe, topsssss and some accessoriesss. (sob sob, i have nt been spending for damn long.. )


After that we met Ai Ling's bf.. Walking around the mall again as we were all waiting for June, as she's meeting us also.. We have all decided to watch BOLT. Wohoohoo.. Before that we went for dinner 1st.. The sad thing was, the movie started at 9pm and due to my mistake, we went in at 9.20pm.. Cos i was told that the movie started at 9.20pm.. -.- The tickets was with me, but i didn't take a look.. -.-" Sob Sob!!


Anyway, the movie is damn funny.. hahaha!! MUST watch.. I love BOLT alot.. haha!! Im giving 9 out of 10 stars.. hahaha!! After movie it was already 10plus(which is still early..).. So we went to the arcade for some games (Cindy went off to meet her bf).. Played still 11 to 12am den we (Ai Ling, her bf, June, me and my bf..) headed to queentown club for pool.. LOL!! Damn fun sia.. Been long since i last played pool.. (erm, maybe about 2mths++).. And Den cab home.. :D


Did, took some photos.. Been long since i update photos.. Sorry, I just dun understand why always in the air-con places for long my face always hv rashes.. :( Damn Ugly.. :'( Anyone know why?? HELP me pls..


Enjoy the photos below.. :D Click on the pic to enlarge..


At Home..





At Home..





Ai Ling and me.. Just reach vivo city.. My face seem ok..





Cindy, Ai Ling, me.. My face started to hv rashes :( ..




Ai Ling, me and Cindy.. My face.. :(




Me, Ai Ling and Cindy.. My face :(




Cindy, me and Ai Ling.. My face.. :( Aww!!




Ai Ling and Cindy.. Random!




Ai Ling and me..




Ai Ling and me..




Me..




Bolt me and his num one fan..




Bolt me and his num one fan..




Bolt and his num one fan..




Bolt and his num one fan..




Bolt..




Dear and me




Dear and me




Dear and me




Dear and me




Dear and me




Dear and me




Dear and me




That's all!! (: Oh man.. It's 6.25am NOW!! But im still very awake.. I wanna sleep but i keep coughing can't get to sleep.. ZzZz...


Signing Off
Copyright © 06 December 2008, Saturday 06:36Am
Flo aka FLOOR

compliment , busy -.-

Hello!! Im blogging nw.. Yes im.. Yesterday my shift was frm 2.30pm to 12am.. One of my colleage swop with me.. (: Then today OFF!! Finally!! Im sooo damn tired.. Mid nov onwards, we are all damn busy.. Soo many calls.. Aww.. Calls wait always hit up to 60++ -.- Damn busy...


Well, then kena scolding again.. Cos waiting time is damn long.. You think we want??? We dun want it to happen too.. We r trying our best to end calls fast.. But den, it is very hard.. Some ppl just dun want to hang up.. Wat to do??


Oh ya, have my nov report card already.. Yes! I passed once again.. Phew...Total inbound calls was 766 and outbound calls was 234.. :) Im trying my very best everyday to hit the calls stack.. Very HARD.. And that's the reason why lately im damn hot temper to ALL the customer who wasted my fking time.. Im so sorry.. Cos if i dun hit my calls stack, my confirmation gone.. My confirmation gone mean my $$$ gone.. Den i have to wait for another 6mths.. Which is damn long and damn STRESS..


Hmm, talking about confirmation, I have received an e-mail frm HR on that.. Asking me to fill up my information and look for my supervisor and he then fill up the rest and submit it to HR (by end of dec).. The thing is, my supervisor is equal to the Asst manager.. Which is MUST pray hard to god.. GOD BLESS ME! LOL!!


Anyway, overall it is still my performance that counts.. lol! If i have poor performance then no one to blame.. :D Oh ya, it's 5 more days to go before i commit 9mths in starhub.. whoohoo.. Waiting.. :)


Recived a compliment frm a customer on 1st dec :) Thankz to the customer for her feedback. :D


Ok! Im damn hungry sia.. Had breakfast in the morning and up to nw.. HUNGRY!!! I WANT FOOD!!! FOOD!!!!! FOOD!!


Ok la!! Gonna watch drama and find something to eat.. Bye!!


Signing Off
Copyright © 05 December 2008, Friday 02:06Am
Flo aka FLOOR