sigh!

Back frm work.. kinda lazy, tired and moody slow day.. Well im dwn with flu, sore throat and fever since the previous nite.. But i tot i will get better.. Indeed it does.. Soo yesterday i went to work.. But i sigh!! Anyway, i shall try to slp more.. (i really need it).. If im still hving fever tomorrow, i shall see a doctor den..


Sigh!! Yesterday calls was like.. Oh MY!! We are always busy.. So nth much to say about.. After work the rest of them went to one of the team leader house.. I wanted to go.. But im very tired and weak.. So i went home..


ok ba.. Im kinda lazy to blog.. Very restless nw.. Gd nite to all.. Bye!


Signing Off
Copyright © 31 January 2009, Saturday 04:28Am
Flo aka FLOOR

3rd day of CNY

yoz!! Im back from work about an hr ago.. Well, yesterday was kinda moody day.. Cos I hv to work.. :( What to do? Well, but the calls since to be ok.. How i wish everyday, the calls will be like how it was yesterday.. Ready for like 15mins before the next call.. I guess I will hv to dream on..


Anyway, CNY eve, my mum and me went over to my cousin's place for reunion dinner.. After that home sweet home.. Stay awake till 5am.. Next day, woke up early again.. As my mum and me hv to go over to my cousin's place to help out..


This yr CNY.. erm... kinda moody moody.. No photos.. Sorry forget about it.. LOL!! 1st day keep drinking red wine.. drink and drink and drink nia.. But overall, im quite happy as i manage to get an off day.. :)


Then yesterday, work liao.. How sad.. There was still chinese calls and there was still crazy customer calling in and want to dispute for nth.. -.-" (chinese customer but speak english).. I just dun understand at all.. Sigh!!


Later, im on leave (apply since last week.. lol!!).. Took leave cos i was soo pissed off due to my leave for CNY and somehow i was damn tired and i really need a break.. Then tomorrow, my mum wants to bring me to see a doctor (woman's Specialist doctor).. Well, due to my period issue la.. Some prob with it.. Worse thing is i lost alot of blood.. Hving low blood pressure already but evey mth this period is giving me lots and lots of prob.. Only just this month started to let my mum know.. Cos it is getting worse and cos i dun know wat to do.. Internet search but can't find any help..


Wow kao, last friday i almost kinda bang by a car.. I was on my way to work.. Then i dun know wat my mind was thinking.. I just cross the road without looking on my left hand side.. Then suddenly, i dun know why i suddenly turn back and i was like soo shocked (a "wow heng" look)and step backwards.. Just 1cm away.. If i dun turn back, oh man.. The driver then apologise to me (hand signal).. I think i will be in the wrong.. Cos i cross without looking.. lol!!


Anyway, Im hereby wishing everyone, A HAPPY CHINESE NEW YEAR!! (Mooo...Mooo!!) gtg liao.. Bye!


Signing Off
Copyright © 28 January 2009, Wednesday 05:23Am
Flo aka FLOOR

dammit

I reach home frm supper with Uncle Sam (cab driver), Ai Ling, my team leader and Jaslyn.. Im very full now.. Anyway, yesterday was a very upset day for me.. Dammit!! Very Very upset.. And once again I cried.. But then this time round not the customer but the damn ppl inside STARHUB that make me cry..


Yesterday, we do hv lots of calls and lots of trouble with most of the calls.. But still manage to handle.. Well, yesterday when i reach my work place, I walked up to the supervisor who are on duty and asked him, can i swap my off day frm 27 Jan (CNY day 2) to 26 Jan (CNY day 1) with a malay guy who is willing to change with me??? But dammit... One of the team leader (who i dun know why he is there), started saying NO (without thinking) and the supervisor start saying NO also.. (The supervisor is the one who have rejected my leave when im a tmp staff)


The thing that make me very angry and sad was

1) They said no without thinking


2) They said no because, tmp staff (the malay guy is a tmp staff) cannot swap with perm staff.. (But fk is, they hv allow tmp staff to swap off days with perm most of the time.. As there was once, the supervisor asked one of the tmp staff to swap off with us (perm staff))


3) I asked them why i can't swap with tmp? 1st reason they mentioned about point number 2.. Then i asked again why?? Then they started saying CNY day 1 there will be only 3 perm staffs working.. (including me) and so they said NO..


4) The stupid shit thing was, my team leader went to check, how many perm staff working on CNY day 1 and he saw 7 perm staffs.. (wat the fk is this?? WHY STARHUB DOING THIS TO ME??)


So frm there, i was very sad and at the same time my team leader walked in asking me wat happen and i told him about the swap off days thingy..


He was kinda angry also.. At that point i cannot control my tears, so i walked away and went to the toilet.. (due to this im late for work.. I login 5mins late.. FK).. When i came back I WAS DAMN HOT.. Did nt talk to anyone around me at all.. Cos i scare i will roll dwn with tears again.. So i just gave a damn fking face..


I just want CNY day 1.. I have mentioned to them that they can just take my day 2 away or even CNY eve i dun mind..But they just dun want to do that.. Cos it is troublesome..


After that, my team leader started sending e-mail asking all perm staff who can cover me on monday.. Then there is one of them willing to cover me as he mentioned he needs CNY day 2 and 3 so day 1 is fine.. Im feeling very guilty when he mentioned he want to cover me.. He is working on day 1 but frm 2.30pm to 12am, then to cover me he change frm 4.30pm to 2am.. I went up to him and thank him.. I own him sia..


I dun know why the "ppl" inside starhub doing lots of unfair things to me.. FK!! Take my friend as an example.. She fail her calls stack every month but they confirm her as a perm.. For me, i failed on the sept only (some more by 0.1 or 0.2 only). But wat the hell i get?? Extend for another 3 fucking month.. KNN!! This is the way they work?? I work damn hard to give u the numbers u want.. I work very hard to give customer gd services.. I work very hard to make customer Happy.. But wat i get??


The ppl inside really FUCK!! Ppl they r very close with walk up to them and said i want leave.. They said ok.. Or, ppl they r close with late for 1 hr, they just make some changes and ok.. KNN!! Wat is this?? Im in there for 10months already and this thing happen sooo many times.. I just keep quiet.. But i just want to swap off day(note.. swap off day.. I did nt request to take OFF) for CNY u ppl just rejected.. Dammit.. u r a supervisor and you r doing this shit..


Anyway, my team leader helped me and i manage to get CNY day 1 off and actually CNY day 2 too.. As he mentioned CNY day 1 is leave and CNY day 2 is my normal off day.. But i told him, just remove my off day for CNY day 2.. I will come back and work..


Just a simple swap off day.. They want to create soo many shit.. Sigh!! Dun know wat the hell they r thinking.. I just can say i suay.. But Thank God that i still have a nice and helpful team leader and a few nice buddy inside..


Signing Off
Copyright © 23 January 2009, Friday 05:02Am
Flo aka FLOOR

dammit

Today, yes im off.. Can get to rest more.. (: Im totally die man.. Yesterday, im trying my best to sleep early.. But, I can't.. I can only fall asleep at 6am++ (This is the earliest timing i can fall asleep..) Sigh!!


Today, im nt working but i still do check my e-mails.. Dammit!! Ppl just throw shit cases to me.. Wat the hell is this?? Im damn sick and tired of it.. Always, promise a timing where he or she is not around to handle it.. Then throw the damn shit to others to handle.. FK!! Im damn PISSED OFF with it already.. (this is nt the 1st time or 2nd time.. But many many times..)


I also hv my cases to handle.. U know??? I have cases to follow-up during my off days too.. But i nv throw it to u unless this is an urgent case (but i always ask before i pass it to u.. ).. Most of the time, i handle it myself.. Just DO NOT commit a timing where u know u r off la.. I'm damn pissed off because, I always overheard that ppl commit a timing where he or she is nt around and then another person suffer.. FK! Not because i dun want to help, but the prob is nt customer req u committed it.. KNS..


Sigh!! I think this is life.. Have to face it.. :( Anyway, this will nt last long.. Im gonna resign soon.. So i dun care already.. Just 2 more months before i leave.. Whahahaha!!


Ok la! Got to go already.. Hmm, it seen like ppl around me are ALL looking forward for CNY but nt me.. :( I dun even hv the mood to shop for new year clothes.. The reason is because, IM WORKING.. DAMN!!! Sigh!!


Just now was kinda a bit boring and did the follow pic.. I was soo random and suddenly did the green flower.. LOL!!





Bye!!


Signing Off
Copyright © 17 January 2009, Saturday 01:08Am
Flo aka FLOOR

tired, awards

Hello!! Im back.. Finally, today and tomorrow is my off days.. Waiting for my off day man.. Im soo damn tired.. Everyday get scolded by customer.. Sigh!!


If im nt wrong, on Monday i kinda one customer.. Nv pay for the services and account was suspended due to outstanding.. Somehow, i can't resume the service as customer hv break the promise to pay date again and again and so we(over our end) hv no access to resume the services back.. He KNN scolded me on the phone with vulgarities and shouted at me again and again.. Once i start to talk he started shouting back again.. I lost control and FK i cried. The reason why i cried was because


1) It was not our fault.. It was his own fault for breaking the promise to pay date, where we gave him 3 chances already..


2) This case was reported on friday and ppl keep on delaying and i kinda for no reason


3) This customer did not give me a chance to talk and he use vulgarities on me.


4) He keep scolding me for no reason.


5) He dont want to hung the call and insist to speak to the manager..


6) No one want to take over the call.. Till when i cried, my team leader help me with the call. (suppose to be any team leader to handle this de.. )


7) This customer is way TOO MUCH!!


Sigh!! This was the only one time i lost control and cried.. Actually, im damn angry but erm... dun know why i cry sia.. sob sob..


Forget about him.. Anyway, for the past 1mth, we hv been getting scolding for no reason.. Plus we hv damn lots of calls.. Due some prob.. I think some of u should know already ba.. By hearing soo many ppl talking about it i guess.. Sigh!!


Hmm, I heard frm my team leader that i won myself 3 awards.. Didn't really chk my e-mail.. As i was very busy with others e-mail.. lol!! So just now i checked and i really won 3 awards


1) ABCD (Above and Beyond Call Duty) award for month of November


2) Stellar Achiever Award (I dun really know wat is that..)


3) Stellar Achiever Club Award (I also dun really know wat is this.. -.-" )


Anyway, hving soo many awards also pointless.. Im leaving already.. This job really can make me go MAD!!


SIANZ... I do nt hv off day on 1st of CNY.. Awww.. :( :( :( Apply leave kinda rejected.. Try swap, no one want to swap.. sad sad sad..


Hey, check out this website --> English.com This is soo damn funny.. hahahaha!!


Ok ba, gtg.. i wanna watch some drama.. Bye!!


Signing Off
Copyright © 16 January 2009, Friday 04:49Am
Flo aka FLOOR

stay or leave?

yoz.. Im back.. Was asked to OT till 3.30am.. Well, I dun mind de.. Stay den stay lo.. Since im already in the office den why nt.. lol!!


Anyway, yesterday, finally we hv less calls.. FINALLY!! So we hv time to slack like few mins before the next calls.. :) Overall, still ok la.


Hmm, quite a number of ppl asking me to stay.. Sigh!! Even the cab driver.. I did nt told the cab driver that i wanna resign, dun know why he knows.. Only today, i told 2 of the team leaders and i said if i wanna resign, i give 2 weeks or 1 mth notice? And so only today den they know i wanna resign..


Now, so many ppl asking me to stay.. I dun know wat to do.. I shall sit dwn n think hard.. hmm..


ok ba.. I will stop here already.. Bye!!


Signing Off
Copyright © 11 January 2009, Sunday 05:06Am
Flo aka FLOOR

compliment, sad and angry

Hello im back.. Been real busy and lazy.. You should know why when u call into starhub and wait on the phone and you will know how busy we are..


Anyway, we are just busy and get scolding almost everyday la.. Im soo pissed off already.. FK!! Sigh.. Well, im going to resign already.. (will explain later)
Hmm, today saw my e-mail and i hv another compliment.. :) LOL!! And just nw, have another compliment again.. Customer called in mentioned to change modem and i told him usually it take 24hrs and i told him i will try to help him to do it fast.. Then customer mentioned soo by tomorrow ar? I was a bit feeling very sorry for the customer and I told him i will do it nw and will give him a call back in 15mins time..


Called him back and his device was nt connected and he mentioned will try and call back if needed.. I told him is ok I will give u a call back later as i can understand that it is very hard to get US (Starhub) and he said ok..


Frm there, i call him back and he was kinda please with the service.. Well, actually that's wat i want to provide.. But ppl in the office just want numbers.. CALL STACKS.. KNN!! I try my best to GIVE THEM NUMBERSSSSSSSSS already.. But somehow, everytime u heard customer mentioned " wat type of customer service is this??" I feel soo bad...


I just dun care already.. I will go my way.. Give good customer service.. Number?? FUCK Q!! And due to this numbers, ppl dun want to confirm me and want to extend for another 3mths.. Im suppose to be confirm as a perm on dec but ppl delay and delay.. Till today i overheard something, he want to extend for 3mths.. (nv mentioned the person name.. But fk I know is me, cos im the only one in my group that's going to confirm on dec.. As he was question-ing my team leader.. )


The damn sad thing is, he want to extend can tell me early.. Dun hv to delay till now.. Next I also overheard he mentioned if no one wanna come n inform me den can act that he hv forget about it.. KNN!! U think wat?? Fk!! Dun confirm den dun la.. I dun want it..


Frm there, my team leader was damn fking angry and i did nt talk to him at all.. He did not talk to me at all either.. Then just nw he suddenly mentioned "you can go home and write letter already" (out of no where sia.. i was zzzz.. ).. It's damn fking obvious rite? As i did told him if im nt confirm i will resign.. Well, the boss (which is my supervisor) nv said he dun want to confirm me, but he hv already said act that he hv forget about it.. SO...


Anyway, i resign nt because of this little shit thing.. But it is due to


1) kinda scolding for no fking reason..

2) NUMBERS r soo impt..

3) ppl anyway like to throw cases to u and u must follow-up (always SHIT cases)

4) Customer service dun seem like one..

5) This job SUX or i can say the service SUX..


Well, i hv make up my mind already.. Anyone can help with the resignation letter?? I dun know hw to write le.. Well, I hv already know wat i wanna to next.. So i can resign ANYTIME.. Im more than happy to leave and i think i will be very happy to leave..


Well, sorry about all those words i use.. I damn HOT today.. Sorry!! sigh!! Later working.. :(


Signing Off
Copyright © 10 January 2009, Saturday 04:05Am
Flo aka FLOOR

moody

Im back home.. Went for supper with my colleagues and Uncle Sam (cab driver).. And nw im very awake.. -.- Almost everyday, supper and supper.. zzzz..


Yesterday im very moody.. Dun know why also.. Well, maybe cos im very tired.. some more yesterday calls was LIKE HELL.. Alot of calls and most of the calls was SHIT.. Anyway. at least some customer was still very nice.. Well, they scolded you and also apologise (as they know is not ur fault.. )..


My team leader sent us our dec 2008 calls stack and yes i passed once again.. Heng.. I tot i will fail as i agree that i didn't really hit my calls most of the time.. But I hv total of 633 inbound calls and 288 outbound calls (: Phew..


Just nw in the office, i have chk my working schedule.. YES!! Im off on Chinese New Year Eve.. But not on the 1st day of Chinese New Year.. But i try to apply leave.. Pray hard that it will be approve..


ok ba.. I wanna watch Lan Qiu Huo liao.. Bye!!


Signing Off
Copyright © 03 January 2009, Saturday 04:50Am
Flo aka FLOOR

HAPPY NEW YEAR 2009

hello! HAPPY NEW YEAR.. GoodBye Year 2008 and Welcome Year 2009.. (: Sorry for not updating my blog.. Sorry!! I was very very busy... Busy working and meeting my friends..


Sigh! Im nt able to count dwn for year 2009.. I was working on 31st.. So sad rite.. Some more was asked to OT till 4am.. Haiz.. :'( Den kinda scolded by customer.. -.- Due to digital voice home issue.. (this stupid service have been given us damn lots of prob ever since the promo started..) Last time was ok.. I do not WHY.. -.-


Anyway, i hv been busy working and working.. Kinda very pissed off with this damn JOB.. I can finally understand wat SINGAPOREAN really is.. DAMN.. Over the phone and face-to-face can really see the difference.. AWW!!


Nvm, I just hv to tahan for few more mths.. Which is wat i have told myself.. I can do it.. (erm, TRY!!)


Hmm, I will try to upload my x'mas celebration photos when i hv the time.. Sob nt nw.. 2morrow meeting Ai Ling and June but somehow, im nt sleepy nw.. -.-" Sigh!! After working till 2am almost everyday, I sleep at 7am (if the next day im working) or if not 9am or 10am (if im nt working).. i can't sleep early already.. -.-


ok la.. gtg and watch my drama liao.. Bye!!


Signing Off
Copyright © 01 January 2009, Thursday 05:59Am
Flo aka FLOOR