yoz!!

Hello!! Im back blogging.. Sorry for not updating.. Was kinda lazy, busy and tired.. Sorry for those who keep following up on my blog.. Sorry Sorry!!


Just reach hme nt long.. Went for supper (once again) at HAN's.. haha!! Been long since we last had supper again.. Damn full nw.. (:


Anyway, i finally hv MY OFF DAY!!!! Im soo damn sleepy sia.. Friday was asked to OT till 4am again.. -.- Actually i dun want to stay as i was soo damn pissed off.. After dinner I kinda soo many shit customer.. Dammit!! All SHIT!! One of the team leader was asking do i need a short break a nt? (at that point of time i almost cry.. Cos it was really damn SHIT.. Almost every CALLS..) I dun want a short break cos I dun hv enf calls.. I wanna to chiong for more calls to hit my calls stack.. Cos i dun wan ppl to start talking about numbers and numbers again.. Anyway, I stay cos i just want to earn more $$$$$.. haha!!


Well, lately i kinda alot SHIT ppl.. (maybe nt me only.. almost everyone.. ) sucker.. For no reason ppl can just dispute.. WT* Sigh! I remember i kinda one case where just fking resume of service i argue with the customer for close to almost fking 1hr.. Which the prob can just be solve in less than 5mins.. (if i give him.. But i dun wan to..)


1st of all, he said he promise to pay by the next day and so i resume the service for him. Den I mentioned to him that if amount not in, service will be suspended again then he start saying how come? (since he asked this qns, mean he is nt going to clear his outstanding amount) I told him that this is out of goodwill that i will resume the service for him, as we are told nt to resume any service for customer if there is outstanding amount. He ack and i told there will be a re-connection fee of $16.05. He asked me to waive that off for him.. Fk him sia.. I checked on his records always dun want to clear his bills and always wait for 3mths to clear a bit.


fk up sia.. Told him im nt the one in-charge of bills and he keep asking me to explain to him bits by bits and mentioned he want me to waive off the re-connection fee for him.. I dun want to waive.. Cos if i waive again, he will call in the next time round and ask for the samething again.. He wasted my fking 1hr to argue with him.. I was soo damn angry and i told him i will get billing dept staff to call him and told him will waive off the re-connection fee for him out of goodwill..


Anyway, i chk on his records, billing staff gave in.. They waive off something for him.. Im sure he will call in again to dispute on why his service is suspended again and ask for more waiver again.. This type of ppl, OH MAN.. And it's ah neh some more..


Arrr!! Forget it.. Im damn pissed off.. It's over! Anyway, this is the working life.. Have to take it.. Money is still the most important thing.. hahaha!!


ok la!! I wanna go and watch some movies to relax myself.. Bye!!


Signing Off
Copyright © 30 November 2008, Sunday 05:01Am
Flo aka FLOOR

Mervin u ROX...

Hello!! Yesterday dun seem to be a busy day.. Less call wait. There was still call wait but much much lesser.. But Dear florence was damn stress up.. Looking at her call stack she almost go emo.. I was trying my best to hit at least 38 calls before 12am, so that i can passed.. Last 1hr i chiong like siao.. And YES.. I passed.. With total of 40 calls and 6.2 call per hr.. Phew.. I tot i failed.. Thanks god for saving me man..


Look at the Title.. Im sooo damn Proud of my cousin MERVIN CHUA!! He passed his PSLE.. He did it.. Everyone was soo damn worry about him. As the only subject he passed most of the time was English.. But this time round he PASSED ALL (Some more with gd Grades).. Mervin u hv show us that u can do it.. U ROX MAN.. Congratz!!


My team leader is flying off to philippine (did i spell it correctly??) coming sunday.. Will only be back on 15 dec 2008.. oh man .. Starhub have call centre in philippine and my team leader is there to do the check and guide them.. As team leader hv to do that..


ok la.. gtg later working.. Bye!!


Signing Off
Copyright © 21 November 2008, Thursday 03:35Am
Flo aka FLOOR

Congratz, Awaiting

Today is my off.. Have not been sleeping well for the past few days.. Therefore, nowadays slept still 2pm den wake.. Bath and off to work..


Last saturday after work, went over to uncle Sam's daughter chalet.. LOL!! Went there chit-chat and the rest gamble.. -.- Den I reach hme at around 7plus in the morning.. Slept awhile n woke up at 10++ am..


After in the late afternoon went over to my mum big sister house-warming.. Had dinner and stay awhile den home sweet home.. Nth much to do..


My off day suppose to be yesterday but swop with Ai Ling as she have something on yesterday.. Man.. Ever since nov started, we hv damn damn damn lots of calls.. Usually the calls wait hit up to 40 to 50 over.. Which there is no prob at all.. Oh man.. Damn..


Hmm, oh yesterday my team leader told us that our team is in the top 5.. Ranking num 4.. Whoohoo.. We failed to fall into top 5 on sept but manage to do it on oct.. YEAH... Congratz!! Whoohoo.. My team leader was damn happy sia.. LOL!! Cos it is damn hard to to be in top 5 as there are soo many teams in maxonline department..


Oh man(I dun know why, i have been started using it almost everyday.. -.-).. Lately, i have 2 bad dreams. And it's all about r/s again. KNS!! U see la.. WTF!! Life sux man.. Im giving u chance again and again.. Awaiting for u to say that.. N that's the end.. did i mentioned anything??


Hmm, I think i gonna ask to OT again.. Im wondering should i? OT more $$$.. ha!! Anyaywa, gtg already Bye!!


Signing Off
Copyright © 19 November 2008, Wednesday 05:16Pm
Flo aka FLOOR

oh damn..

1st of all, i wanna apologise to anyone who pm me on msn yesterday and i didn't reply.. Sorry i was soo damn busy.. Busy like a mad gal.. Too many shit cases to handle.. And it eat up alot of my time so i didn't bother to reply ur msg cos it will eat up my time also.. Therefore sorry..


Anyway, yesterday i was busy chiong-ing to ans more calls cos i dun hv enf calls.. But thank god that i manage to hit before 12am.. So many shit cases to handle.. -.-"


Sianz, im dwn with slight fever, migraine and sore throat.. Dammit.. :( sigh.. Damn weak.. -.-" damn lousy.. I was thinking to carry on doing OT.. But well... Im sux..


Oh ya, starhub Maxonline technical department is looking for ppl.. Msut be able to commit 3 mths and above.. If im nt wrong training provided.. Must have basic IT background.. Anyone insterested pls kindly E-mail me ur resume.. Thanks!


Ok, i wanna sleep already.. I wanna get well soon.. gd nte to all.. bye!!


Signing Off
Copyright © 12 November 2008, Wednesday 03:13am
Flo aka FLOOR

I know..

Today im off.. But almost half of my day was spend sleeping.. -.- I woke up at 2plus in the afternoon.. Whoohoo.. But im still damn tired.. Oh man, my stress days r here.. I have to take over my team leader.. Awww.. But im lucky enf tha i dun hv to run daily and mthly reports.. Thanks god that he heard my prayers.. (:


Anyway, im gonna be damn busy frm tomorrow still saturday.. -.- Answering calls every few sec.. Sigh!! My buddy left already.. He is the one that guide, teach, help and jokes with me.. Actually, he is our nite shift best buddy.. Drive us out for dinner also.. Oh man, nw he left, im kinda lonely already.. He is the one who help almost everyone.. Cos he is the one that can explain to us very clearly.. :(


Hmm, Saturday went out with Sharon(gal gal) and her bf.. Dear didn't join us cos he went to malaysia.. We went shopping.. haha!! Anyway, gal gal told me something, " Gal Gal told me that her bf said florence's bf very hao lian.." haha!! I told gal gal that WOW, ur bf very smart sia.. Didn't really meet out and didn't really talk he knw my bf very hao lian.. Well, i strongly agree with gal gal bf.. Which I know that my bf is damn hao lian..


Gal Gal told me, why didn't u change him and tell him.. 1st of all, i can't change him as it is since ITE still nw and that's his character.. 2nd, Im the type that dun wanna hurt ppl.. 3rd, all his family member are behaving in this way.. No point changing him.. This is also the reason why his ex-gf left him.. -.- Hmm, he is kinda lucky that i can tolerate him for soo long.. Which i think, u can always look at his gd points den his bad points rite? Anyway, im the type that keep quiet at time hint the person, but if he failed, den goodbye.. I have temper but i can control.. If nt i dun think i can stay in starhub still today.. LOL!!


Anyway, i still love him as wat he is.. hahaha!! (: He is still my wonderful bf.. hehe!! Ok! I wanna go n sleep already.. Sleepy already.. Gd nite all.. Bye!!


Signing Off
Copyright © 10 November 2008, Monday 12:17Am
Flo aka FLOOR

Emo-ing

Oops, i started emo-ing again.. For no reason... (there is bt keeping it to myself..) My mind is thinking very hard.. Sigh!!!


Think think think... THINK HARD!!!


That's all for today.. Emo-ing....


Signing Off
Copyright © 08 November 2008, Saturday 02:58Am
Flo aka FLOOR

haha

Yesterday i slept at 7plus or 8plus in the morning.. (: was watching mobtv still i fell asleep den woke up and out the whole damn day.. whoohoo..


Met Sin Yee at Woodland at around 5.45pm and we took bus to woodland checkpoint / woodland central for some shopping.. Sin Yee wanna get PSP while i was doing some research on the price too.. (: Hahaha!! Whoever wanna get PSP slim, better get NOW.. The price is increasing man and it is 101%..


Hahaha!! Sin Yee said im still soo lame.. And of course im still as lame as before.. :) Im always damn lame.. Be it in the office or with friends.. It is still nt too late to knw.. whahaha!! In the office, the team leader cannot stand me.. haha!! Well, at work, there must be a joker around.. If nt it's gonna be damn damn sianz.. :D


After that, Sin Yee and me had dinner den we walked around causeway point and den home sweet home.. Hmm, i still dun wanna sleep yet.. Wanna watch movie again.. Muhahaha! 2morrow i hv lots of stuff to do..


Sad to say, 2morrow ladies session with Sze Rong, Bee, Arina is cancel as Arina mentioned she is working on saturday.. Sigh!! We tot of going to the pub and drink, chit chat still the next morning.. Arina is the one who tot of this.. Well, next time ba.. Aww, my next friday off will be next mth.. :(


Anyway, im glad that i manage to meet Sin Yee after soo long.. hahaha!! Ok gtg already.. Bye!!


Signing Off
Copyright © 07 November 2008, Friday 02:56Am
Flo aka FLOOR

yeah!!

Whooohoooo... After all the days of working.. FINALLY im off.. Erm, actually i should say today im on leave.. My actual off is on Friday.. Thanks god that i apply leave on the rite day.. (: Cos i hv been working n working.. OT n OT.. OH MY!! But sad to say, im dwn with sore throat and cough... That i will explain later..


One of the customer asked me this " how long hv you been working in starhub? I told her, less than 1 yr.. She was like wow.. As i explain to her all the stuff she asked me and she told me that she is very happy that she learn something new frm me.. :) Sharing session.. lol!!


Today my mood was kinda good and i manage to help all the customer still the end.. lol!! Hmm, but however, we are damn damn damn BUSY!! The calls wait is killing us.. :( Sad


God heard my prayer.. I was told by my team leader that i dun hv to run daily and monthly reports when he was not around.. I still hv to take over him, but i dun hv to run the reports.. YEAH!! Thank god.. :) When my team leader told me, i was soo happy.. :D


As for my sore throat and cough.. Due to too much snacks (which there r really alot in the office lately.. hahaha!!) plus nt enf sleep and been talking and talking and talking.. Well!! Wat can i do?? Drink more water loh..


Ok ba!! I wanna go n watch movie already.. Gd nite and bye!!


Signing Off
Copyright © 06 November 2008, Thursday 05:11Am
Flo aka FLOOR

sleepy

Im soo damn sleepy.. Yesterday was asked to OT still 4am (expected), den i said "ok loh" Den today OT frm 12pm to 6pm.. OT OT OT!! Im going to expect more OTs coming up soon.. My stress day is drawing nearer and nearer.. :( I REALLY DUN WANT TO TAKE OVER MY TEAM LEADER ROLE.. :( GOD PLS SAVE ME... My team leader is taking leave frm 9 to 15 nov den frm 23 Nov to 13dec to Philipines(as starhub have a call centre there..) HELP!! 6 more days to my stress dayssssssss....... :'( I can't reject.. Even i reject also failed.. :( The big responsibility is going to be on my hand soon..


Anyway, 2morrow all the way still wednesday im working.. -.- Thursday im suppose to work but i can't take it already, therefore i apply leave.. Sob sob... Year End promo is coming up and due to that we hv lots of CALLS.. :( Today i went to office saw about 20 over calls wait.. -.- when i left it is still around that amount.. zzzzz... The calls wait is more than the ppl answering.. =.="


Hmm, today my team leader e-mail us our oct result.. Yes, i passed once again.. This time round my total inbound call(calls i hv ans) is 794 and total outbound call is 209.. Compare to sept, oct i have more inbound and more outbound..


Hmm, i wanna go n do some stuff den off to bed already.. Bye!


Signing Off
Copyright © 02 November 2008, Sunday 11:31Pm
Flo aka FLOOR

happy, scared and unhappy

Hello!! Just reach hme frm work.. Oh man.. Super damn tried.. Yesterday was another busy day.. Somehow quite angry also.. Cos i received alot of SLOW ACCESS cases.. FUCK!!! Eat up alot of my time on this.. Damn pissed off.. But wat to do, i cannot do much.. Let the customer shout and scold at me and do watever i can to claim them dwn..


If you guys notice i put "happy" as my title because i have received my ABCD (Above and Beyond Call Duty) award frm my team leader.. A letter frm Service Quality manager and Head of Customer service and $30 Gift Voucher frm Takashimaya.. My team leader is currently doing one more compliment and he said, if this is another ABCD award next will be $50 Gift Voucher frm Takashimaya.. Well, I dun know wat to do with the voucher..


Anyway, i was shocked when i read the letter, cos i didn't except that I can get a ABCD award frm one of the china customer because my team leader said, very hard to get ABCD frm this customer compliment letter as she did not indicate much on the letter.. She was the one i did mentioned before that she called in and said she needs the hus phone to be up before National Day.. Which i told her it is not possible as it will take 5 working days excluding PH, sat and Sunday.. I apologise to her and told her i can understand her needs and will try my best to help her.. I told her i will check and get back to her.. Spending two days to send e-mails and keeping her up-to-date. Lastly, manage to get her phone ready on National day. Well, i have to really Thank her for her feedback and thank her for trusting me..



Next, i indicate "scared" on the title is because, im taking over my team leader role for 1 freaking mth starting frm 9 of nov all the way to dec.. Have to run daily and mthly reports.. Guide the members and make sure everything is alright.. At the same time i still hv to ans calls (as im still doing my only job scope).. OH MY.. Team leader role is shit.. Very tough job.. I dun wan.. I rejected BUT failed.. :( HELP!!! Aww.. SCARED


Well, lastly i indicate "unhappy" because im ask to OT this coming Sunday.. :( It's killing me you know.. I have to work frm Friday(which is yesterday) all the way still Wednesday.. OH MY!! I started to hate november already.. :( Aww!!


Haiz!! I can sense lots of craps coming up soon.. :( One day if im die due to over work, dun be surprise.. LOL!! Anyway, i dun care much about my health already.. Work come 1st already.. Cos i dun want to reject ppl already.. Ask me OT, ok loh.. Ask me stay back and OT still 4am Ok lo.. Ask me to work everyday, ok lo..


Ok.. I wanna sleep already.. Having migraine.. :( Good morning to all.. Bye!


Signing Off
Copyright © 01 November 2008, Saturday 04:06Am
Flo aka FLOOR